kompe Casino & Sportsbook FAQ
Users of kompe ask us questions about how to open an account, deposit funds through DANA, e-wallet, mobile banking, local payment, or bank transfer, understand our football and esports betting markets, navigate live-dealer tables, play slots, and keep their account secure. This page answers the most common questions so you can get started quickly.
We've organised this FAQ by topic so you can find what you need without scrolling through pages of text. Each answer is online paymentef and practical—we explain the steps, name the payment methods we support in your region, and clarify how our games work. If your question isn't answered here, our support team is available during business hours via in-app chat or email.
For details on our rules, bonus conditions, or data protection practices, visit our terms and conditionsprivacy policyor legal noticeThose pages cover edge cases and formal commitments that don't fit in this casual Q&A.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking)
- Games and marketsfootball betting, live-dealer tables, slots, esports markets, and free bets
- Support and account carelanguage availability, transaction issues, and activity preferences
You can adjust most account settings directly in the kompe app or browser. Go to Account Settings to change your password, update your email, enable or disable push notifications, and choose whether you receive promotional emails. If you want to take a break from gaming, you can request an account pause—contact our support team via in-app chat and we'll pause your account for a period you choose. During a pause, you cannot log in or place bets. You can request to unpause anytime, or we'll reactivate your account automatically at the end of your chosen pause period.
You can adjust most account settings directly in the kompe app or browser. Go to Account Settings to change your password, update your email, enable or disable push notifications, and choose whether you receive promotional emails. If you want to take a break from gaming, you can request an account pause—contact our support team via in-app chat and we'll pause your account for a period you choose. During a pause, you cannot log in or place bets. You can request to unpause anytime, or we'll reactivate your account automatically at the end of your chosen pause period.
Our support team handles English language queries during business hours. If you contact us via in-app chat or email with a question in English, we'll respond within a few hours on weekdays. For technical or urgent issues, we do our best to help regardless of timing, but response times may vary outside business hours. We recommend using clear, simple English in your message so we can resolve your issue faster.
Step 1: Register. Download the kompe app (Android or iOS) or open kompe.net in your browser. Tap "Open account" and fill in your email, name, date of birth, password, and mobile number. Tap "Create account".
Step 2: Verify your identity. We'll ask you to upload a photo of your KTP and a selfie holding it. Use clear images in good light. Our team reviews these within one business day.
Step 3: Log in and deposit. Once verified, log in to your kompe account. Go to "Cashier" and choose a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Follow the payment processor's steps and your funds will appear in your kompe wallet within minutes.
Step 4: Start gaming. Browse football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, Dragon Tiger), slots, or esports markets. Place your first bet whenever you're ready.
Payments and transactions
Yes. kompe accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you go to deposit, select "Bank Transfer" and you'll see our account details. You can transfer from your bank's mobile app or ATM using those details. Transfers usually arrive within subject to verification during business hours, though weekend or holiday delays (such as during Idul Fitri or Idul Adha) may apply. If your transfer doesn't arrive within an hour, contact our support team with your bank reference number and we'll investigate.
Incomplete transactions can happen for a few reasons: your payment method declined the charge, your internet connection dropped mid-process, or the payment processor timed out. Here's what to do:
If you were charged but didn't receive credit: Check your bank or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) statement to confirm the money left. Then contact kompe support with your transaction ID or bank reference number. We'll trace the payment and credit your kompe wallet.
If you weren't charged: Try again with a different payment method or check that your balance is sufficient. If the problem repeats, reach out to support—we may suggest trying a different browser or clearing your app cache.
If your withdrawal is stuck: Withdrawals go back to your original payment method. If it doesn't arrive within a few hours, contact support with your withdrawal request ID. We'll check the status with the payment processor.
Games and markets
Live-dealer tables are games with a real person dealing cards or spinning the wheel. kompe offers blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer on video, place your bet on the screen, and watch the outcome unfold in real time. Games run 24/7 from our multi-camera studios.
Slots are digital machines where you spin reels and try to match symbols. kompe features Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each spin is random and results are instant. Slots have different bet amounts, so you can choose what suits your budget.
Free bets are credit you can use on sports markets without spending your own money. Free spins are spins on slot games you don't have to pay for. kompe may offer these as part of a promotional offer for new players or during special events (e.g., during Liga 1 season or around Imlek). When you're eligible, free bets or spins appear in your account dashboard or in a promotional banner on the app.
Free bets and spins usually come with terms—for example, you might need to use them within 7 days, or the winnings might be subject to a wagering requirement (meaning you need to bet the winnings a certain number of times before you can withdraw). Always read the terms before claiming so you know what's expected.
Security and account care
On the kompe login screen, tap "Forgot password?" Enter the email address linked to your account. We'll send you a reset link within a few minutes. Click the link in your email and create a new password. If you don't see the email, check your spam folder or contact support and we can resend it. For security, never share your password with anyone, and always change it if you think it's been compromised.
kompe uses SSL encryption (the same standard banks use) to protect your login, payment details, and account data. We log every login so you can spot unauthorized access, and we monitor accounts for suspicious patterns (e.g., rapid-fire bets from multiple devices).
To keep your account safe: use a strong, unique password; never share your login with others; log out after you play (especially on shared devices); and contact support if you see logins you don't recognize. If we detect suspicious activity, we'll send you a notification—confirm that it's you and we'll secure your account.