kompeTerms of Use

We at kompe set out these terms to explain how our platform works, what we expect from you as a user, and what you can expect from us. These terms apply to everyone who accesses kompe—whether you're logging in from Jakarta, Surabaya, Bandung, or Medan, or using our service through Android, iOS, or desktop.

Our platform hosts sportsbook betting (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers. These terms cover account opening, deposits, withdrawals, disputes, and our jurisdiction restrictions.

By creating a kompe account, you agree to these terms. We update them occasionally—if we do, we'll notify you by email, and continued use means you accept the new version. This page explains what we do, what we require from you, and how we protect both our users and our platform.

Account Opening and User Responsibilities

When you join kompe, we ask for your full name, email address, date of birth, and a valid phone number. We use this information to create and secure your account. You must also provide identity verification—a clear photo of your KTP (Indonesian ID card) and a selfie with your ID visible. We review these documents to comply with anti-money-laundering regulations and prevent fraud.

You're responsible for keeping your password secure and your account details accurate. If you share your login credentials with someone else, kompe is not liable for any activity on your account—we consider the logged-in user to be you. If you believe your account has been compromised, contact our support team immediately through the in-app chat or email.

You must use kompe only for lawful purposes. We prohibit: using bots or automated scripts to access our games, collusion or cheating with other players, harassment of our staff, and attempts to gain unauthorized access to our systems. If we detect these activities, we will close your account and may forfeit any balance.

Deposits and Fund Management on kompe

We accept deposits from your own bank account or linked digital wallet. We do not accept payments from third parties. When you deposit, the funds are added to your kompe wallet balance immediately. This balance belongs to you and remains yours until you withdraw it or use it to place a bet.

We process deposits through five major Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, and online payment. We also support direct bank transfers (e-wallet, mobile banking, local payment, online payment) and e-wallet. Each method is secure and encrypted. We do not store your full payment credentials on our servers—payment processors handle encryption independently. Disputed deposits should be reported to our support team within 7 days of the transaction.

Withdrawals and Verification Windows

You can withdraw your kompe balance anytime by navigating to your Wallet and selecting Withdraw. We process withdrawals during business hours—typically within one business day. Your funds return to the payment method you originally used to deposit (for security and regulatory compliance, we cannot transfer to a different account without additional verification).

If your withdrawal is delayed, we may be conducting additional account verification to meet anti-money-laundering requirements. These checks are standard practice across the gaming industry. During Idul Fitri, Idul Adha, Imlek, and other national holidays, processing may take longer because our banking partners have reduced staff. We always process withdrawals as soon as possible and notify you of any delays.

Bets, Game Outcomes, and Dispute Resolution

When you place a bet on kompe—whether in Sportsbook (Liga 1, Piala AFF, MotoGP), Live Casino (blackjack, roulette), or Slots—your stake is deducted from your balance immediately. The outcome is determined by our servers and recorded in your account history. We use certified random number generators for slot games and live video feeds for dealer tables, ensuring fairness.

If you believe a bet outcome is incorrect, contact our support team with the bet ID and timestamp. We will review the server logs and provide a full explanation. If we find an error on our side, we will correct your balance immediately. If you disagree with a decision, you can escalate to our disputes team, who will investigate independently and respond within 7 business days.

kompe Policies and Jurisdiction Notice

Liability and Service Availability

We at kompe maintain our platform 24/7 to the best of our ability. However, we cannot guarantee uninterrupted service—maintenance, software updates, and network issues may cause brief downtime. If a technical fault prevents you from playing, we will investigate and provide fair compensation if appropriate. We do not hold you liable for any loss or damage arising from service interruptions beyond our control (such as internet provider outages).

Data Protection and Privacy

We collect your personal data (name, email, phone, ID photo) to operate kompe, comply with regulations, and prevent fraud. We store this data securely using industry-standard encryption. We do not share your data with third parties without your consent, except when required by law. You can request a copy of your data or ask us to delete it by contacting our support team—we will respond within 30 days. For full details, please review our Privacy Policy.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not operate in jurisdictions that prohibit online gaming. You are responsible for verifying that your region permits kompe access before creating an account. We use geolocation tools to block access from restricted areas, but these tools are not foolproof. If you access kompe from a restricted jurisdiction, we reserve the right to close your account and hold your balance pending legal review.

These terms are governed by the laws of the jurisdiction in which we operate. If you have a legal dispute with kompe, you agree to resolve it through arbitration rather than court proceedings. Both parties will work toward an agreed resolution; if arbitration fails, either party may pursue legal action in accordance with applicable law.

Changes to Terms and Account Closure

We reserve the right to update these terms at any time. We will notify you by email of significant changes, and continued use of kompe means you accept the updated terms. If you wish to close your account, contact our support team with your request. We will process closure within 5 business days, and any remaining balance will be returned to your original payment method.

We at kompe can also close your account if: you violate these terms, you engage in fraud or illegal activity, you use automated scripts or bots, you attempt unauthorized access to our systems, or you breach your jurisdiction restrictions. If we close your account for these reasons, we may forfeit any balance in your wallet.

Support and Contact

If you have questions about these terms or need assistance with your kompe account, contact our support team through the in-app chat or email. We respond during business hours (Monday to Friday, 09:00 to 18:00 local time). For urgent issues affecting active gameplay, we prioritize your request. We keep records of all support conversations and use them to improve our service.

These terms reflect our commitment to fair, transparent operation of kompe. We aim to provide a safe platform where users across Jakarta, Surabaya, Bandung, and Medan can enjoy sportsbook betting, live-dealer games, and slots with confidence. If you have feedback or concerns, we welcome your input—reach out to our support team anytime.