kompe Privacy Policy

This page describes what we collect when you use kompe and how we keep that data protected. Our approach is simple: we ask for the minimum information needed to run our service, we encrypt what you share, and we do not sell your personal data to third parties.

We understand that trust is essential. When you deposit funds through DANA, e-wallet, mobile banking, local payment, or online payment on kompe, or when you verify your identity with us, you're placing confidence in our platform. We take that responsibility seriously by implementing standard security practices and being transparent about our policies.

Read through this policy to understand what data we collect, how we use it, who we share it with, and what rights you have. If you have questions after reading, contact our support team—we're here to clarify.

What Information We Collect on kompe

Account Registration Data

When you create a kompe account, we ask for your email address, full name, date of birth, and a password. We also ask for your ID number (KTP for Indonesian residents) and request photos of your ID and a selfie. This information is required for account verification—it helps us confirm you are who you say you are and comply with legal anti-money-laundering requirements.

We store this data on our secure servers. Only our verification team and support staff can access it, and only to help you or investigate disputes. We do not share your ID number or photos with marketing firms, data brokers, or anyone outside kompe unless the law requires us to do so.

Payment and Transaction Data

When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, we record the transaction amount, the payment method, the date and time, and your resulting account balance. We do not store your full payment credentials (e.g., your e-wallet PIN or bank password)—those are handled by the payment processor, not kompe.

We keep transaction records so you can review your history anytime. We also use this data to detect fraud and prevent money laundering. If your withdrawal takes longer than expected, we may review transaction records to verify the legitimacy of your request.

Game and Betting Activity

kompe logs every game you play—whether it's a Sportsbook bet on Liga 1, a Live Casino hand of blackjack, a Slots spin, or an Esports market bet. We record the game type, the amount wagered, the outcome, and the timestamp. This data helps us calculate your account balance accurately and allows you to review your play history anytime.

We also use this information to detect suspicious patterns (e.g., rapid-fire bets from multiple devices that might indicate account compromise). If we flag unusual activity, we'll contact you to confirm it's genuinely you.

Device and Access Data

We collect information about the device you use to access kompe—your phone model, operating system version, and IP address. We do this to help troubleshoot technical issues, detect fraud, and understand how kompe performs on different devices. For example, if you report that kompe is crashing on Android, we can look at device data to narrow down the problem.

We also log when you log in, from which device, and when you log out. This helps us spot unauthorized access. If you log in from a new device, we'll send you a notification so you can confirm it's really you.

Communications and Support

When you contact our support team through in-app chat, email, or contact form, we keep a record of your messages and our replies. We do this to help resolve your issue faster and to train our team on common problems. Support conversations are private—we do not share them with third parties unless you give us permission or the law requires us to.

How We Use Your Data and Your Rights on kompe

Data Use and Processing

We use the information we collect to: verify your identity before you deposit; process deposits and withdrawals; calculate your account balance; detect fraud and money laundering; respond to your support requests; and improve our services. We do not use your data for marketing unless you opt in to promotional emails. You can disable these anytime in your account settings.

Third-Party Processors

Some of our services rely on third parties. Payment processors (like the companies behind DANA, e-wallet, mobile banking, local payment, and online payment) handle your payment credentials—we never see your PIN or password. Cloud hosting providers store our databases. Email services send you account notifications. These third parties are bound by contracts that require them to protect your data and not use it for their own marketing.

Our servers may sit outside your jurisdiction (e.g., in Singapore or Malaysia). This means your data may be stored or processed in those countries, which may have different privacy laws than Indonesia. By using kompe, you consent to this cross-border data transfer.

Your Rights Regarding Data on kompe

You have the right to: access your personal data anytime (review your account information in Account Settings); request a copy of all data we hold about you; correct inaccurate data; and request deletion of your account and associated data (subject to legal and financial holds—for example, if you have an open withdrawal or a dispute, we must keep records).

To exercise these rights, contact our support team and we will respond within 30 days. Some requests (like data export) may take longer if they require manual processing.

Cookies and Tracking

kompe uses cookies (small text files stored on your device) to keep you logged in, remember your preferences, and analyze how users interact with our platform. These are necessary for basic functionality. You can disable cookies in your browser settings, but kompe may not work properly if you do.

We do not use cookies to track you across other websites. We also do not sell your browsing data to advertisers.

Data Retention and Deletion

We keep your account data as long as your kompe account is active. If you close your account, we retain transaction records for seven years to comply with anti-money-laundering laws. Personal data (email, name, ID photos) is deleted within 30 days of account closure, unless we have a legal obligation to keep it.

If your account is suspended due to fraud or violation of our terms, we keep all associated data indefinitely for investigation and legal purposes.

Children and kompe

kompe is not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. If we discover that an account holder is a minor, we close the account and refund any balance to the guardian or source payment method. Do not use kompe on behalf of a child.

Data Breaches and Security Incidents

We use industry-standard security practices to protect your data. However, no system is non-specific info secure. If we discover a data breach that affects your account, we will notify you within 48 hours via email and explain what happened, what data was exposed, and what steps we're taking to fix it.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes (e.g., we start sharing data with a new third party), we'll email you at least 30 days in advance and ask for your consent. If you do not agree with the updated policy, you can close your kompe account.

Contact Us About Privacy

If you have questions about how we handle your data, or if you want to exercise your rights under this policy, reach out to our support team through the in-app chat, email, or our contact form on kompe.net. We aim to respond within 24 hours during business hours.

Your privacy matters to us. We believe that gaming platforms should be transparent about data collection and respectful of your information. kompe operates under the principle that your data is yours—we're just protecting it on your behalf. Thank you for trusting us.